Hotmaals Privacy Policy — How your information stays protected

Hotmaals collects your name, mobile number, email address, and date of birth during the registration process. This information is used to create your account, verify your identity, and keep financial transactions secure. While using the platform, data related to your device type, IP address, and browsing activity may also be automatically recorded. This technical information is primarily used to improve service quality, monitor security, and resolve technical issues. Payment-related information required for financial transactions is processed through secure encrypted channels, and we do not store full card numbers or bank PINs. Your information is used solely for operating the service and is not sold to third parties for any advertising purpose.

• Name, mobile, email — for registration and verification
• Device & IP information — for security and quality improvement
• Payment information — processed through secure encrypted channels
• Data is not sold to third parties

Hotmaals uses cookies and similar technologies on its website and app to personalize and enhance the user experience. These cookies are used to keep your login session active, remember your preferred language and settings, and display relevant content. Information collected through cookies never directly reveals your identity; it is used solely to analyze usage patterns. You can disable cookies from your browser settings, though doing so may limit certain features of the platform. We do not use any harmful tracking scripts or spyware, and we strive to remain completely free of third-party advertising cookies.

Hotmaals does not transfer or sell your personal information to third parties for any commercial purpose. However, limited information may need to be shared with trusted service providers for payment processing, identity verification, or technical infrastructure management. In such cases, the relevant partners are bound by strict confidentiality agreements and may not use the information received for any other purpose. If there is an obligation to provide information in compliance with applicable laws in Bangladesh or valid directives from regulatory authorities, this will be treated as an exception to this policy. In such circumstances, we will make every effort to notify you as far as legally permissible. Ensuring the security of your information is our primary responsibility.

• Limited data sharing with trusted service partners
• Partners are bound by confidentiality agreements
• Information is not disclosed except under legal obligation
• Selling data for commercial purposes is strictly prohibited

Hotmaals users may at any time request to view, correct, or delete their stored information. Even after an account is closed, certain information may be retained for a specified period for regulatory and legal reasons. To update your identity-related information, contact the support team or make changes directly from your account settings. The option to opt out of marketing communications is also always available to you. We respect users' right to data protection and strive to respond to any request as promptly as possible.